We ship worldwide. Our products are delivered, by our designated carriers, in the following zones and countries: 

• ZONE 1 EU : France, Belgium, Netherlands, Luxembourg, Germany

• ZONE 2 EU : Austria, UK, Spain (excl specific territories), Portugal (excl specific territories), Ireland, Italy

• ZONE 3 EU : Estonia, Hungary, Lettonia, Lituania, Czech Republic, Slovakia, Slovenia, Denmark, Poland, Sweden, Spain (specific territories: Baléares, Canaries, Ceuta, Melilla), Portugal (specific territories), France (specific territories), Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Romania

• ZONE 4 Export (Europe+Maghreb) : Switzerland, Island, Norway, Other Eastern European countries (Ukraine, Belarus, Serbia, Bosnia, Albania, Kosovo, Macedonia, Moldavia), Maghreb (Algeria, Morocco, Tunisia)

• ZONE 5 Export (Rest of the World) : USA, Canada, Australia, China, Japan, Hong Kong, Singapour, South Korea, Thaïland, Taïwan, Viet Nam, India, Russia, Israël, Rest of the world (countries not listed above)

We ask our customers to participate in our shipping costs, therefore we apply a flat fee per zone, depending on the delivery mode : Standard Delivery (at home with signature) or at Relay (Pick-up stations).

ZONE	STANDARD	RELAY
ZONE EU 1	7,95 €	6,95 €
ZONE EU 2	8,95 €	7,95 €
ZONE EU 3	9,95 €	8,95 €
ZONE EUROPE 4	9,95 €	N/A
ZONE 5	24,95 €	N/A

Please note that for export out of the European Union (Zone 4 and 5) any related charges and additional taxes for customs duties are at the customer’s expense.

• Our indicative delays for deliveries are the following:

• Europe: 1-5 working days

• Outside Europe: 3-7 working days

• Specific destinations: 4-10 working days

You can pay with a credit card VISA or MASTERCARD, AMERICAN EXPRESS or via PAYPAL and WIRE TRANSFER. After you confirmed your order, you will have to choose your modalities of delivery and your method of payment. When your payment has been processed, you will receive a confirmation of your order by email.

Yes. Our payment procedures are secured: our payment processing solution complies with the market security obligations, are PCI-DSS certified and 3D-secure agreement.

You have 30 days as of the day you have received your shipping confirmation to cancel your order or ask for and exchange.

We apply a FREE and EASY return policy for the following countries :

- ZONE 1 EU: France (excluding specific territories), Belgium, Netherlands, Luxembourg, Germany

- ZONE 2 EU: Austria, UK, Spain (excluding specific territories), Portugal, Ireland, Italy

- ZONE 3 EU: Estonia, Hungary, Lituania, Czech Republic, Slovakia, Slovenia, Poland, Croatia, Finland, Greece, Malta, Romania, Lettonia, Denmark, Sweden, Cyprus, Bulgaria

We apply an EASY return policy for the following countries (please note that for these countries returns are not free, they are at customer’s expense):

- ZONE 4 Export: Switzerland

- ZONE 5 Export: USA, Australia

For countries not listed above, return procedures and their related expenses are at the customer’s charge.

We apply a simple exchange policy for all countries: free shipping for the delivery of an exchanged garment (see conditions below). A product can only be exchanged one time.

In order to return or exchange a product, please send us an email to the following email address: myorder@tellin.shop with the reason of your demand. The products you wish to return or exchange must be sent to us in a perfect state and condition with the original labels, in their original packaging. 

For the EASY Return Policy (countries listed above), please paste on the parcel the “return and exchange form” that will be sent to you by email after you notified us your will to return or exchange a product. Thereafter you simply need to drop the parcel with its “return form” at your nearest Post office, they will take care of the rest for you. For Denmark, Sweden, Cyprus, Bulgaria and Lettonia, procedure is the same but is currently not done via your local post office but via DHL, that would come and pick up the parcel at your home. You cannot return or exchange a product if this product has been damaged, worn, soiled, washed or altered in any way whatsoever. 

A product can be exchanged only for the same product in another size provided this size is available. If the other size or color is not available you will be reimbursed on the credit card used for the original purchase or Paypal for the price of the item(s) returned excluding its delivery costs, within 30 days after you returned us the product in a perfect state and condition with the original labels, in their original state and packaging. 

The returns and exchanges are not possible during the period of sales or promotion. 

If the products is not returned to us in a perfect state and condition we will not accept the return or the exchange and you will not be reimbursed for the amounts already paid at the moment you returned the product. 

Besides, the following products can NEVER be returned or exchanged: 

- Items that have been personalized or made pursuant your specifics instructions; 

- Underwear’s and swim suits; 

- Sealed items for hygienic or other reasons that have been unsealed. 

You can only exchange a product one time.